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Join the Team - Office Expeditor & Administrator

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Join the Team - Office Expeditor & Administrator

Office Expeditor & Administrator

WORKING HOURS: 43.5 Hours per Week, Monday to Thursday 0800 to 1730, Friday 0800 to 1600. You must also have the flexibility to work extra hours. 30 minutes unpaid lunch

SALARY: £25000.00 pa

HOLIDAY: 20 paid days per year + bank holidays (Some leave mandatory to cover period business is closed between Christmas and New Year)


We are looking for a dynamic and an adaptable person to join our team as an Office Expeditor & Administrator, placing sales
orders and expediting both sales and purchase orders and providing customer services.
You should have excellent time management skills, communication skills and be customer focused.

• chasing overdue sales and purchase orders, therefore reducing back orders
• review purchase orders, liaising with our buyer
• expediting sales orders to dispatch
• ensuring orders are dispatched promptly, reporting as necessary
• communicating with customers and suppliers on specific orders
• communication with customers to advise expected delivery dates

Customer service
Improving Rapid’s quality of service by
• being primary responder to incoming telephone calls, within agreed service levels
• responding to customer enquiries by phone & email
• identifying the appropriate person to deal with customer calls & referring by email accordingly
• processing sales orders received by email or phone
• communicating with the buyer to ascertain expected delivery dates, updating customers with progress and any changes
• understanding when orders can be part shipped
• ensuring customers have been communicated with regarding any delivery issues
• suggesting alternative products to customers when necessary
• managing customer accounts, controlling orders
• owning customers by become their account manager
• developing strong relationships with customers

Ideal Candidate Requirements
• Good level of computer literacy, numeracy and literacy
• Anticipate, respond to and seek to exceed the expectations of existing and potential customers
• Be able to work in a well-structured manner with strong organisational skills
• Ensure tasks are completed by set timescales, accurately and with an attention to detail

To be considered for this job vacancy, please submit your CV to vacancies@rapidwelding.com

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